Legal Notices

 

Welcome to the Home Care Assistance website (the "Site") which includes our mobile websites, mobile apps, blogs and website for programs like CogniCare. This HCA Terms of Use Agreement ("Agreement") sets forth the agreement between Home Care Assistance (“HCA”), HCA affiliated companies (together "We", "Us", or "Our”) and each user ("User", "Your" or "You") governing the use by you of the Site. Please read this agreement carefully and fully before using the Site.

 

By using the Site: (i) you agree that you have read and understand the terms of this Agreement, (ii) you accept and agree to be bound by the terms of this Agreement, and (iii) you accept and agree to abide by all laws and regulations applicable to the subject matter of this Agreement.

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT ACCESS OR OTHERWISE USE THE SITE.

The terms of use contained in this Agreement may change periodically and may be revised at any time and from time to time in our sole discretion by updating this posting. You should visit this page from time to time to review the current terms of use because they are binding on you. Your continued use of the Site means that you accept any changes or modifications to this Agreement. If any modification is unacceptable to you, your only recourse is to terminate this Agreement by contacting Customer Service. Certain provisions of the terms of use contained in this Agreement may be superseded by legal notices or terms located on particular pages of the Site.

Not Healthcare Advice
The Site is not intended to provide diagnosis, treatment or medical advice. Products, services, information and other content provided on the Site, including information that may be provided on the Site directly or by linking to third-party websites are provided for informational purposes only. Please consult with a physician or other healthcare professional regarding any medical or health related diagnosis or treatment options.

Links to or access from any third party websites or resources is not an endorsement of any information, product or service. We are not responsible for the content or performance of any third party websites. Use of any third party websites is at your own risk.

You should not use the information or services on the Site to diagnose or treat any health issues or for prescription of any medication or other treatment. You should always consult with your healthcare professional and read information provided by the product manufacturer and any product label or packaging, prior to using any medication, nutritional, herbal or homeopathic product or before beginning any exercise or diet program or starting any treatment for a health issue. Comments made in any forums on the Site by employees or Site users are strictly their own personal views made in their own personal capacity and are not claims made by us or do they represent our positions or views. Product ratings by any current or previous employees or Site users are strictly their own personal views made in their own personal capacity and are not intended as a substitute for appropriate medical care or advice from a healthcare professional. Always check the product label or packaging prior to using any product. If there are discrepancies, customers should follow the information provided on the product label or packaging. You should contact the manufacturer directly for clarification as to product labeling and packaging details and recommended use.

Usage & Termination
By using our Site, you represent and agree that you are at least 18 years of age or older and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in this Agreement. If you are under the age of 18, you are not permitted to use this Site.

Liability Disclaimer
YOU AGREE THAT THE USE OF THE SITE OR PARTICIPATION IN ANY PROGRAM IS AT YOUR SOLE RISK. THE SITE AND THE MATERIALS CONTAINED HEREIN ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS AGREEMENT. HCA AND OTHER AFFILIATED COMPANIES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND OTHER REPRESENTATIVES, SUCCESSORS AND ASSIGNS OF ANY OF THEM (COLLECTIVELY, "HCA ENTITIES") EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

HCA ENTITIES MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, THE SITE WILL BE TIMELY, SECURE, ERROR FREE OR UNINTERRUPTED, THE RESULTS OBTAINED FROM THE SITE WILL BE ACCURATE OR RELIABLE, THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL OBTAINED BY YOU THROUGH THE SITE WILL MEET YOUR EXPECTATIONS AND ANY SITE ERRORS WILL BE CORRECTED. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE OR VIA THIRD PARTY LINK IS DONE AT YOUR OWN RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL. NO INFORMATION OBTAINED BY YOU FROM HCA ENTITIES, THROUGH THE SITE SHALL CREATE ANY WARRANTY RELATING TO THE SITE.

TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, HCA ENTITIES DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON THE SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE HCA ENTITIES EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS ATTRIBUTABLE TO NORMAL WEAR, PRODUCT MISUSE OR MODIFICATION, ABUSE, INCORRECT PRODUCT SELECTION AND NOT FOLLOWING PRINTED DIRECTIONS.

WE MAKE NO GUARANTEE OR WARRANTY WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON THIRD PARTY SITES. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES FOR INFORMATION, PRODUCTS, OR SERVICES PROVIDED BY THIRD PARTIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF DAMAGES.

If you have any questions about this Agreement, contact our Customer Service.

Common Questions About Home Care


Because of the personalized nature of home care, there is not always a single answer for every question. Below are some general responses to some of the most commonly asked questions about home care, but to get an answers that apply to your specific situation, please give us a call at (888)-123-4567.

How long does home care last?
There is no set length of time for home care—it can vary greatly based on a person’s unique needs. Some home care services may last for a few weeks, while others may be lifelong. If a physician is prescribing your home care, he or she will oversee services until your recovery goals are met. However, if you are making the decision to start home care on your own, you can determine how many hours a week of care you need, and how often. Some home care providers may have a minimum hourly commitment to start care, or require you to sign a contract for a certain duration of time, so it’s important to ask any provider you consider.   read less
Can you only get home care in a private residence? No. Home care services can be provided wherever home is—a private residence, a senior living community, or while staying with a friend or family caregiver.


How do people pay for home care?
This varies from situation to situation. There are many different ways people pay for their home care costs. Some services may be covered by a type of insurance you have, or by Medicare or Medicaid. Some may be covered by workers’ compensation or by Veterans benefits. Also, services can be paid for directly by the person receiving care, which is commonly referred to as “private pay.”

To ensure you are receiving the right service, at the right time, under the right benefit, it’s important to be aware of all of the various sources available to help pay for your home care services (such as Medicare, your health insurance plan, long-term care insurance, or others.) A home care provider may have specialists who can help you understand if the services you need may be covered by outside sources, and then contact those sources to determine your eligibility. Then, if your care services are in excess of what your coverage allows, you have the option of paying the difference out of pocket. 
 
I need to find home care that is “Medicare-certified.” What does that mean?
Many people researching home care may have been prescribed home health services by their physician, and are trying to find a provider whose services are covered by their Medicare home health benefit. The Medicare benefit covers 100 percent of home care services when certain qualifying conditions are met.

If you have Medicare coverage, you must choose a home health care provider that Medicare has approved. 

Who comes into my house to provide the care?
Different types of care require different certifications and training. Depending on your specific needs, the caregivers and clinicians coming into your home can vary. You could have different caregivers at different times of the day, week, or month as part of your care. Personal care and companionship services are most often provided by a home health aide (HHA) or certified nursing assistant (CNA). Private duty nursing care and home health care services are provided by registered nurses (RNs) or licensed practical nurses (LPNs), physical therapists (PTs), occupational therapists (OTs), or speech language pathologists (SLPs). A medical social worker (MSW) can help individuals and family members connect with community resources.

Additionally, depending on the provider you choose, there may be other professionals who don’t come to your home on a regular basis, but can be instrumental in helping to manage your care. These experts may help with things like overseeing your overall care experience, coordinating schedules, billing insurance companies and Medicare directly, and verifying your benefits eligibility.


Why would somebody use home care?
Home care enables a person to live as independently as possible without having to give up the comforts of their own home. It allows them to be in a familiar environment, sleep in their own bed at night, and stay close to loved ones like family, friends, and pets. It also brings peace of mind to know they have access to skilled, consistent, reliable care when it’s needed, even if those needs change.

When compared to other alternatives of care, home care can be significantly more cost effective. According to the Centers for Medicare and Medicaid Services (CMS), at-home care is usually less expensive, more convenient, and effective. 


 

 

Privacy Policy

 

What information do we collect? 

We collect information from you when you subscribe to our newsletter or fill out a form. On our website, we collects identifiers, such as a real names and/or aliases, postal addresses, email addresses, account names; characteristics of protected classifications under California or federal law.

When ordering or registering on our site, as appropriate, you may be asked to enter identifiers such as your: name, e-mail address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience.
(Your information helps us to better respond to your individual needs.)
To improve our website.
(We continually strive to improve our website offerings based on the information and feedback we receive from you.)
To improve customer service.
(Your information helps us to more effectively respond to your customer service requests and support needs.)
To send periodic emails.
(The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.)

Do we use cookies?

Yes (cookies are small files that a site or its service provider transfers to your computer‘s hard drive through your Web browser - if you allow - that enables the sites or service providers systems to recognize your browser and capture and remember certain Internet or other electronic network activity information).

We use cookies to keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties enter into written contracts with us prohibiting them from using your personally identifiable information for any other purposes. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Children's Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

California Consumer Privacy Statement - Effective: July 1, 2020

This California Consumer Privacy Statement supplements the Home Care Assistance (“HCA”) Privacy Policy, viewable at https://homecareassistance.com/privacy-policy. It applies solely to California consumers and addresses personal information we collect online and offline. This statement does not apply to (i) HCA personnel or job applicants seeking employment opportunities at HCA or (ii) personnel working on behalf of business partners with whom we are conducting business.

This California Consumer Privacy Statement uses certain terms that have the meaning given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).

Notice of Collection and Use of Personal Information

We may collect the following categories of personal information about you:

  1. Identifiers: Identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, internet protocol address, email address, Social Security number, and other similar identifiers.

  2. Additional Data Subject to Cal. Civ. Code § 1798.80: Signature, physical characteristics or description, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information, medical information, and health insurance information.

  3. Protected Classifications: Characteristics of protected classifications under California or federal law, such as race, color, national origin, religion, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, medical history, which could include ancestry, genetic information, disability, citizenship status, and military and veteran status.

  4. Commercial Information: Commercial information, including records of account and payment history with HCA.

  5. Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements.

  6. Geolocation Data

  7. Sensory Information: Audio, electronic, visual, and similar information.

  8. Employment Information: Professional or employment-related information.

  9. Inferences: Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, behavior, or abilities.
     

We may use the categories of personal information listed above for the purposes described in our Privacy Policy. In addition, we may use these categories of personal information for certain business purposes specified in the CCPA, as described in this table:

 

We may have collected and used your personal information, as described in section 1 above, during the 12-month period prior to the effective date of this California Consumer Privacy Statement. For the personal information collected during that time frame, we describe below:

 

(a) the categories of sources from which we may have obtained the personal information,

(b) the categories of third parties with whom we may have shared the information,

(c) the categories of personal information we may have sold, and

(d) the categories of personal information we may have disclosed for a business purpose.

a. Sources of Personal Information
We may have obtained personal information about you from various sources, as described below:

Directly from you or your device, such as through your use of our website, when you send us an email, visit or stay in our Communities, or otherwise communicate or interact with us.    

Identifiers: Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information; Online Activity; Sensory Information; Employment Information; and Inferences.
 

Individuals, such as your family members or friends who may inquire about our services or other individuals who may refer you to us.    

Identifiers: Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information; Online Activity; Employment Information; and Inferences.
 

Vendors to whom you have provided your information.    

Identifiers: Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information; Online Activity; Employment Information; and Inferences.
 

Advertising and social networks    

Identifiers: Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information; Online Activity; and Inferences.


b. Sharing of Personal Information
We may have shared your personal information with certain categories of third parties, as described below:

Our affiliates, owners, and licensees of our facilities    

Identifiers: Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information; Online Activity; Sensory Information; and Inferences.
 

Vendors who provide services on our behalf    

Identifiers: Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information; Online Activity; Sensory Information; and Inferences
 

Professional services organizations, such as auditors and law firms    

Identifiers: Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information; Sensory Information; Employment Information; and Inferences.
 

Advertising and social networks and data analytics providers    

Identifiers: Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information; Online Activity; Sensory Information; Employment Information; and Inferences.
 

Government entities, including licensing enforcement agencies  

Identifiers: Additional Data Subject to Cal. Civ. Code § 1798.80; Protected Classifications; Commercial Information; and Employment Information.
 

c. Sale of Personal Information
We do not sell your personal information in exchange for monetary compensation. We may allow our online advertising providers to collect your personal information via cookies placed on our website in exchange for non-monetary consideration (such as an enhanced ability to serve you content and advertisements that may be of interest to you). The categories of personal information that may have been collected in this manner include Identifiers, Online Activity and Inferences.

 

You have the right to opt out of this collection of your information by our online advertising providers by visiting our Privacy Policy or contacting us as instructed herein.

 

Google: — Privacy Policy — Opt-Out Page
Google Analytics: — Privacy Policy — Opt-Out Page
Facebook: — Privacy Policy — Opt-Out Page
Bing: — Privacy Policy — Opt-Out Page
Hotjar: — Privacy Policy — Opt-Out Page
Pardot: — Privacy Policy — Opt-Out Page
YouTube: — Privacy Policy — Opt-Out Page
Cloudflare: — Privacy Policy — Opt-Out Page
DialogTech: — Privacy Policy — Opt-Out Page

 

 

Cookie Management
Please visit any of the links below for instructions on how to disable and/or manage your cookies through your web browser settings:

 

Google Chrome
Mozilla Firefox
Apple Safari
Apple Safari — Mobile
Microsoft Edge
Microsoft Internet Explorer

 

We do not sell the personal information of minors under 16 years of age if we have actual knowledge of the individual’s age.

 

d. Disclosure of Personal Information for a Business Purpose
We may have disclosed to third parties for a business purpose the following categories of personal information about you:

HCA discloses for a business purpose all the categories of personal information about you described in Section 1 above.
 

e. California Consumer Privacy Rights
You have certain choices regarding our use and disclosure of your personal information, as described below:

Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months.
Deletion: You have the right to request that we delete certain personal information we have collected from you.
Opt-Out of Share: You have the right to opt-out of the sharing of your personal information.
Request: You also may have the right to request that we provide you with (1) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (2) the identity of those third parties.


How to Submit a Request: To submit a request, email us at hcaprivacy@homecareassistance.com, or call us at (888) 601-8638. To opt-out of the sharing of your personal information email us at hcaprivacy@homecareassistance.com.

 

Verifying Requests: To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you request access to or deletion of your personal information, we may require you to provide certain information to help us identify you. In addition, if you ask us to provide you with specific pieces of personal information, we will require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If you designate an authorized agent to make an access, deletion or opt-out of sharing request on your behalf (1) we may require you to provide the authorized agent written permission to do so, and (2) for access and deletion requests, we may require you to verify your own identity directly with us (as described above).

 

Additional Information: The CCPA prohibits discrimination against a consumer because the consumer exercised any of the consumer’s rights under the CCPA. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. This Statement is available in alternative formats upon request. Please contact hcaprivacy@homecareassistance.com to request this Statement in an alternative format.

Disclaimers
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

 

Your Consent
By using our site, you consent to our websites privacy policy.

 

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.

This policy was last modified on June 29, 2021.

 

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

Home Care Assistance
221 Main Street #520
San Francisco, CA 94105
United States of America
info@homecareassistance.com
(650) 462-9501

Equal Opportunity Employer
 

Sarah Angels Homecare LLC, together with all company affiliated entities, is an equal opportunity employer.

Sarah Angels Homecare LLC prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.